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Articles & Insights
Every Resort Has Two Scoreboards
For all the numbers baseball produces, only one determines whether a season is remembered as a success: Wins.
A resort measures success using its own set of statistics. But metrics aren’t the scoreboard.
In the end, guests don't measure wins by your metrics.
They measure their experience.
Jul 25 min read
High Standards, High Support: The Leadership Sweet Spot Most Managers Miss
Examples from the Diamond Grid Iron I’m going slightly off my normal path with this one. As the college football and NFL seasons are wrapping up, I’ve been thinking a lot about football — not the stats or the highlight reels, but the way great coaches lead people. And my experience with the man I consider the best coach I had in any sport, at any level. Coach Jack Brown, my high school linebacker coach, was one of the toughest coaches I ever had. His standards were high. Ther
6 min read
The Standard You Walk Past: How Small Moments Shape (or Break) Real Culture
One of the biggest misconceptions in leadership is that culture is built through big speeches, big initiatives, or big meetings. In reality, culture is built long before any of those things happen. Culture is built in moments—small ones that rarely get attention but quietly define everything the team becomes. I learned this on baseball fields long before I ever stepped into hospitality or resort operations. On the field, I can tell more about a culture from how players behave
4 min read
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