Articles & Insights

Baseball is in my blood. What I learned on the field translated directly to the workplace. Different uniforms, different stakes - but the same simple truth..."

One of the biggest misconceptions in leadership is that culture is built through big speeches, big initiatives, or big meetings. In reality, culture is built long before any of those things happen. Culture is built in moments —small ones that rarely get attention but quietly define everything the team becomes. I learned this on baseball fields long before I ever stepped into hospitality or resort operations. On the field, I can tell more about a culture from how players behav

Hiring for “experience” feels safe. It feels logical. It feels efficient. Someone who’s worked in the industry before should need less training. They should understand the stakes. They should know what to do. But from my experience in hospitality, recreation, gaming, event venues, and other guest-centered environments, I’ve learned a difficult truth: Experience isn’t the advantage we think it is. In many cases, it’s the biggest obstacle to building the culture and service sta